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Overview of Remote assessment and feedback process. After each call medical staff assessed whether the STA was satisfactory or not, and if not, the sub-optimal aspect was determined (Supplement A.).All patients were advised that they could be contacted within 48 h to participate in a feedback session on the remote consultation experience (Supplement B.). 100 patients were chosen at random for this analysis. Abbreviations: HF = Heart Failure; STA = Structured Telephonic assessment.
