Table 1.
Breakdown of call attempts and outcomes amongst the high risk and vulnerable patients
| High Risk n = 156 (%) | Vulnerable n = 1217 (%) | |
|---|---|---|
| Number of total calls | 97 (62.2) | 781 (64.2) |
| Care Home Residents (therefore excluded) | 8 (5.1) | 161 (13.2) |
| Deceased | 0 | 12 (1.0) |
| Reclassified as high risk | N/A | 27 (2.2) |
| Unable to contact or collect information | 51 (32.7) | 236 (19.4) |
| Able to collect medicationa | 85 (87.6) | 695 (88.9) |
| Digitally connecteda (mobile phone/internet or both) | 75 (77.3) | 437 (55.9) |
| End-of-life discussionsb | N/A | |
| Existing care plan | N/A | 41 (28.2) |
| Wished to discuss further | N/A | 28 (19.3) |
| Strongly against advanced decisions | N/A | 29 (20.0) |
| Inconclusive | N/A | 47 (32.4) |
aDenominator is number of successful calls (n = 97 high risk; n = 781 vulnerable)
bEnd-of-life discussions were introduced later into the conversations after all the high-risk calls were complete in response to further guidance from NHSE n = 145
(Percentage totals are the result of rounding)