Table 4.

Satisfaction with hospital staff, hospital hygiene and facilities, outpatient process and management, and medical costs (n = 22).

Studies	Satisfaction with Hospital Staff					Satisfaction with Hospital Indoor Hygiene and Facilities (The Arrangement, Clear Instruction, Signs, Hygiene, and Enough Seats)	Satisfaction with Outpatient Process and Management					Satisfaction with Medical Costs
Author and Year	Service Attitude or Communication with the Doctors	Service Attitude or Communication with the Nurses	Professional Skills	Service of the Guidance Medical Staff/Pre-Diagnosis Counters	Service Attitude of the Registration/Payment Offices		Easy Access to Hospital and Registration	Waiting Time	Diagnosis and Treatment Process	Ease of Complain (a Clear and Reliable Channel for Praise and Complain)	Medical Needs Being Met
Wenya, Yu et al., 2016	*	*	*	*		*		*			*	*
Jing Sun et al., 2015 Laiyang wu, et al., 2016	*	*	*			*	*	*	*	*
Weiming Shao et al., 2017	*			*	*	*		*	*	*		*
Ying Zou et al., 2014		*		*	*	*			*	*
Mengzhu Deng et al., 2013	*	*				*		*				*
Qing Lu et al., 2016	*	*	*		*	*		*				*
Jing Zhao et al., 2015	*	*	*			*	*
Huilan Luo et al., 2010								*	*			*
Zulipiye Tuerxun et al., 2016	*	*	*	*		*	*	*	*
Jinping Shu and Dian Zhou, 2016	*		*	*	*	*	*	*	*			*
Kai Ling et al., 2009		*	*			*
Yu Li, et al., 2011	*	*	*	*	*	*		*	*			*
Rong Xu and Xinzhen Jing. 2004	*	*	*	*	*			*			*	*
Qinghua Zhang and Zhanhe Liu. 2011	*	*	*	*	*	*			*
Zhifan Meng, et al., 2016	*	*				*		*				*
Jun Song et al., 2007	*	*	*					*	*			*
Shi Guo, et al., 2014	*	*				*		*	*		*
Xunming Ji, et al., 2010	*		*					*
Li Ren and Haixuan Xu. 2016	*	*		*	*	*		*
Guanghao Jing and Shunfu Piao. 2011	*	*	*			*			*			*
Lizhen, Deng and Suili, Rao 2006	*	*	*		*	*			*		*	*
Chunhui, Ren. 2014	*	*				*	*					*

* An asterisk mark represented that this factor was investigated in the study. Yellow color represented the most satisfied factors, and blue color represented the most dissatisfied factor.