Table 5.

Findings on factors associated with outpatient satisfaction (n = 18).

Author and Year	Main Findings on the Relationship between Outpatient Satisfaction and Influencing Factors
	Patient Social-Demographic Factors	Medial Staff Factors	hygiene and Process Management
Wenya, Yu et al., 2016	(1) Outpatients’ socio-demographic characteristics (including sex, age, occupation, monthly income, residence, and marital status) were related to satisfaction to varying degrees. (2) Outpatients who were male, older, married, with low or middle incomes (2000–4999 Yuan), living in Shanghai, or students were more satisfied than those without these characteristics. (3) Young and middle-aged adults (20–39 years), and divorced or widowed patients had lower odds of high satisfaction with doctors.	Satisfactions with doctors and with nurses were significantly related to the overall satisfaction.	Satisfaction with hygiene had the weakest contribution to overall satisfaction.
Liyang, Tang. 2011	Patients’ trust in medical service had the largest influence on patient’s satisfaction.	NR *	NR
Jing Sun et al., 2017 Laiyang, Wu et al., 2016	(1) Outpatient with commercial insurance coverage is associated with satisfaction that is 1.73 times that of the uninsured (p = 0.03) (2) Satisfaction scores of the Chinese elderly outpatients were significantly higher than that of the young and middle-aged outpatients in the domains of hospital hygiene, process efficiency, and overall satisfaction (p < 0.001). On the contrary, the elderly outpatients were less satisfied in the domain of hospital informationization experience than the young and middle-aged outpatients.	(1) “Patient–doctor relationship” is the strongest predictor of overall patient satisfaction (OR = 3.19, 95% CI: 2.83–3.59); (2) Trustful doctor–patient relationship (OR = 3.45), respected and comfortable care (OR = 1.45), clear and reliable mechanism, length of communication time with doctors (OR = 1.35). and waiting time (OR = 1.29) were major factors associated with the overall satisfaction of the elderly outpatients	(1) Channel for praise and complain (OR = 1.39) was the major factors associated with the overall satisfaction of the elderly outpatient. (2) Hospital hygiene, process management, and healthcare experience significantly correlated with outpatient satisfaction;
Jay Pan et al., 2015	(1) Female are less dissatisfied; (2) Higher income is associated with lower satisfaction level in outpatient satisfaction level;	NR	NR
Jinghua, Li et al., 2016	(1) Men and singles were less likely to be satisfied with waiting time. (2) Individuals aged 15–44 years were less likely to be satisfied compared with those aged ≥65 years. (3) Higher education was associated with lower odds of satisfaction. (4) Employed individuals were much more likely to be satisfied. (5) People living in urban areas were less likely to report satisfaction than people living in rural areas (6) Insured patients were much more likely to be satisfied compared with uninsured patients	NR.	(1) Patients seeking outpatient care from tertiary hospitals were very satisfied with the care environment, whereas those in rural areas were less satisfied (p = 0.008); (2) Among patients seeking outpatient care from tertiary hospitals, the odds of satisfaction with waiting time and medical costs were significantly lower than those using village/township clinics.
Jinzhu, Xie et al., 2017	Age, type of payment, and the self-rated health status were associated with outpatient satisfaction; Outpatients older than 65 years had the highest experience score, whereas outpatients paying out-of-pocket had the lowest experience score.	NR	NR
Chunlei, Han et al., 2012	Patients’ demographic characteristics including occupation, monthly salary, and education level were associated with outpatient satisfaction.	NR	NR
Qing Lu et al., 2016	Marital status, occupation, health insurance type, payment-method, and family income were correlated with outpatient satisfaction.	NR	NR
Jing Zhao et al., 2016	NR	NR	Outpatient process was an independent factor influencing outpatient satisfaction.
Wenlong, Hu et al., 2007	Age, gender and monthly income are not significantly associated with outpatient satisfaction, while level of education was significantly associated with outpatient satisfaction.	NR	NR
Yanxia, Yang et al., 2015	There were no significant differences in patients’ sex, age, marriage, occupation and education on outpatient satisfaction.	NR	outpatient satisfaction was associated with waiting time.
Rong Xu and Xinzhen, Jing. 2004	NR	The outpatient satisfaction was mostly associated with the satisfaction with the diagnosis and treatment of the doctor, and the service attitude of the doctors.	The outpatient satisfaction was mostly associated with the satisfaction with the medical cost and the arrangements during the wait.
Junjie, Sun and Shuangqing, Li. 2018	NR	Communication with doctors, the degree of carefulness the doctors inquired, and the degree of the clarity the doctors explained the diseases are associated with outpatient satisfaction.	NR
Zhanwei, Zhou et al., 2011	NR	Patients showed significant lower satisfaction with payment officers compared with doctors and nurses. The feeling of being respect during outpatient, professional skills of doctors and the service of the pre-diagnosis counters were associated with outpatient satisfaction.	Hospital hygiene and medical costs are associated with outpatient satisfaction.
Caoxin, Bao et al., 2015	NR	The service attitude and professional skills of doctors are associated with outpatient satisfaction	Hospital reputation, the protection of privacy during diagnosis and waiting time are associated with outpatient satisfaction.
Zhixiang, Teng et al., 2009	NR	NR	The levels of the hospitals are not associated with outpatient satisfaction in the first-time visit.
Jing Luan et al., 2013	The age, gender, marital status, education level, monthly income and self-health evaluation are associated with outpatient satisfaction.	NR	NR
Jianjie Zhang. 2018	Health-related knowledge is positively associated with outpatient satisfaction.	The professional skills were of significantly positive correlated with outpatient satisfaction.	Waiting time is not associated with outpatient satisfaction.

* NR means not reported.