Table 1.

DAWN Clinic Visit Data and No-Show Rates, January 2020 to July 2020

Conducted Visits by Visit Type	January	February	March	April	May	June	July
Medicine, telehealth *	0	0	0	9	19	24	18
Medicine, in-person †	65	52	30	3	2	7	20
Pharmacy, telehealth *	0	0	0	2	4	13	6
Pharmacy, in-person ‡	13	16	4	0	0	0	0
Total visits, telehealth *	0	0	0	11	23	37	24
Visits with interpreter, telehealth *	0	0	0	8	16	30	15
All visits	78	68	34	14	25	44	44
No-Show Rates by Visit Type
Medicine, telehealth	0%	0%	0%	29%	22%	9%	5%
Pharmacy, telehealth	0%	0%	0%	50%	20%	24%	14%
In-person visits	28%	25%	6%	50%	50%	30%	9%
All visits				33%	22%	14%	6%

Abbreviation: DAWN, Dedicated to Aurora’s Wellness and Needs

^*Telehealth service unavailable prior to April 2020

^†Preceptor-only visits starting March 2020

^‡No in-person services after telehealth was established