Table 1.

Research protocol

Theme	Questions
1: How does the hospital get feedback from patients?	1.1 What are the forms of patient feedback?
	1.2 How does the hospital maintain an enabling environment so that the healthcare staff receive feedback from patients? (explore organisational goals and predisposition)
	1.3 How does the hospital maintain an enabling environment so that patients provide feedback?
	1.4 How does the hospital assess validity and reliability?
2: How are quality improvement actions based on patient feedback implemented?	2.1 How are quality improvement methodologies used?
	2.2 What improvements have been implemented based on patient feedback?

Source: The authors.