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. 2020 Oct 27;31(4):1877–1881. doi: 10.1007/s11695-020-05059-1
No. Question Domain Prompts
1 What were difficulties in patient-provider communication using telehealth? Patient-provider communication

Tell me about a typical video/phone visit.

Did you feel you were effective in communicating details about care?

Did you feel like your patients engaged similarly as before?

2 Were there any important aspects of an in-person office visit that were lost through telehealth modalities? Patient-provider communication How did you feel about connecting with patients through telehealth?
3 Did you feel that patients understood what was being discussed? Patient-provider communication What were indications that patients understood or did not understand what you were saying?
4 What types of institutional policy made using telehealth easy? Difficult? Policy What were the protocol elements? What are areas of uncertainty regarding regulations or policies?
5 What elements of policy would need to be changed to make telehealth more usable? Policy What was the process like of using telehealth? Who did you learn from?
6 Were care aspects outside of verbal communication lacking in the telehealth visit? Resources Were you able to do what you would consider a standard visit? What was missing?
7 How were these differences addressed? Resources When you were not able to do something you typically would do in an office visit, how did you and the patient work through this?