No. | Question | Domain | Prompts |
---|---|---|---|
1 | What were difficulties in patient-provider communication using telehealth? | Patient-provider communication |
Tell me about a typical video/phone visit. Did you feel you were effective in communicating details about care? Did you feel like your patients engaged similarly as before? |
2 | Were there any important aspects of an in-person office visit that were lost through telehealth modalities? | Patient-provider communication | How did you feel about connecting with patients through telehealth? |
3 | Did you feel that patients understood what was being discussed? | Patient-provider communication | What were indications that patients understood or did not understand what you were saying? |
4 | What types of institutional policy made using telehealth easy? Difficult? | Policy | What were the protocol elements? What are areas of uncertainty regarding regulations or policies? |
5 | What elements of policy would need to be changed to make telehealth more usable? | Policy | What was the process like of using telehealth? Who did you learn from? |
6 | Were care aspects outside of verbal communication lacking in the telehealth visit? | Resources | Were you able to do what you would consider a standard visit? What was missing? |
7 | How were these differences addressed? | Resources | When you were not able to do something you typically would do in an office visit, how did you and the patient work through this? |