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. 2020 Oct 15;7(10):e21280. doi: 10.2196/21280

Table 1.

Participant baseline characteristics.

Characteristics Full sample (n=1982), n (%) Analyzed sample (n=1609), n (%)
Age (years)a

16-18 915 (47.0) 759 (47.4)

19-21 523 (26.9) 437 (27.3)

22-25 509 (26.1) 406 (25.3)
Gender identity

Female 1657 (83.6) 1352 (84.0)

Male 233 (11.8) 179 (11.1)

Other (gender diverse) 92 (4.6) 78 (4.8)
Sexual orientationb

Heterosexual 1268 (65.0) 1050 (65.3)

Lesbian/gay 103 (5.3) 90 (5.6)

Bisexual 254 (13.0) 197 (12.3)

Unsure/questioning 166 (8.5) 141 (8.8)

Other/different 159 (8.2) 129 (9.0)
Previous help-seeking

Previously seen a mental health professional 1487 (75.0) 1203 (74.5)

No 495 (25.0) 406 (25.2)
Mental health hospitalizations

No hospitalization 1667 (84.1) 1366 (84.9)

Previous hospital admission for a mental health issue 289 (14.6) 223 (13.9)

Don’t know 26 (1.3) 20 (1.2)
User experience ratings of ReachOut (% agree or strongly agree)c

ReachOut is relevant 1559 (82.3); N=1894 1327 (83.1); N=1597

ReachOut is available and accessible 1646 (86.7); N=1899 1396 (87.5); N=1596

ReachOut helps me to understand my own experiences 1361 (71.5); N=1903 1165 (72.9); N=1599

ReachOut has given me a range of practical self-help strategies and tools 1303 (68.6); N=1899 1103 (69.2); N=1595

Overall rating of ReachOut (% good or excellent) 1902 (99.0); N=1922 1588 (99.1); N=1602

aNot all participants reported age. Full sample (N=1947), analyzed sample (N=1602).

aNot all participants reported sexual orientation. Full sample (N=1950), analyzed sample (N=1607).

cNot all participants responded to the user experience ratings.