Table 1.
Summary of consensus panel ratings for final 26 PC-QIs developed by the (median score on 9-point scale and (IQR)) sources for evidence
| Person-centred quality indicators | Round 1 remote panel rating |
Round 2 face-to-face panel rating |
Round 3 remote panel rating |
Evidence sources SR=scoping review ES=environmental scan FGD=focus group discussions I=interviews |
| Structure indicators (n=7) | ||||
| Policy on person-centred care | 8 (6—9) | Keep | 8 (7—8) | SR, ES, FGD, I |
| Educational programmes on person-centred care | 8 (7—9) | Keep | 8 (7—8) | SR, FGD, I |
| Culturally competent care | 7 (6—9) | Keep | 8 (7—8) | SR, FGD |
| Codesigning care in partnership with communities | 8 (6—9) | Keep | 8 (7—8) | FGD |
| Providing an accommodating and supportive person-centred care environment | 7 (5—8) | Keep | 7 (6—8) | SR, FGD |
| Healthcare Information technology to support person-centred care | 8 (5—9) | Keep | 8 (7,8) | I |
| Structures to report person-centred care performance | 8 (8—9) | Keep | 8 (8—9) | I |
| Process indicators (n=16) | ||||
| Compassionate care | 9 (8—9) | Keep | 8 (8—9) | SR, FGD, I |
| Equitable care | 8 (7—9) | Keep | 9 (8—9) | SR, FGD, I |
| Trusting relationship with healthcare provider | 9 (8—9) | Keep | 8 (8—9) | SR, FGD, I |
| Timely access to a primary care provider | 8 (7—9) | Keep | 8 (6.5—9) | ES, FGD |
| Accessing interpreter services | 8 (7—9) | Keep | 8 (7—9) | SR, FGD |
| Communication with healthcare system | 8 (7—9) | Keep | 8 (8—9) | SR, ES, FGD |
| Communication between patient and healthcare provider—nurse | 8 (7.5—9) | Keep | 8 (8—9) | SR, ES, FGD, I |
| Communication between patient and healthcare provider—physician | 8 (8—9) | Keep | 9 (8—9) | SR, ES, FGD, I |
| Information about taking medication | 9 (7—9) | Keep | 8 (8— 9) | SR, ES, FGD |
| Communicating test results | 8 (7—9) | Keep | 8 (8—9) | SR, FGD |
| Coordination of care | 9 (7—9) | Keep | 8 (8—9) | SR, ES, FGD |
| Patient and caregiver involvement in decisions about their care and treatment | 8 (8—9) | Keep | 9 (8—9) | SR, ES, FGD, I |
| Engaging patients in managing their own health | 8 (7—9) | Keep | 8 (8—9) | SR, ES, FGD, I |
| Patient preparation for a care plan at a healthcare facility | 8 (7—9) | Keep | 8 (7—9) | SR, ES, FGD |
| Transition planning | 9 (8—9) | Keep | 9 (8—9) | FGD |
| Using patient-reported outcome measures to deliver patient-centred care | Not developed | Newly developed derived from previous ‘Patient-reported outcomes’ | 7 (5—9) | Consensus |
| Outcome indicators (n=2) | ||||
| Cost of care—affordability | 6.5 (5—9) | Keep | 7 (5,9) | FGDs |
| Overall experience | 8 (6—9) | Keep | 9 (7—9) | SR, ES |
| Global indicator (n=1) | ||||
| Friends and family test | 7 (5—9) | 6.5 (2.5—7) | 7 (6—8) | ES |
PC-QIs, person-centred care quality indicators.