Table 3.

CMO configurations “Meeting the client on their own terms”

Contextual factors	Mechanism	Outcomes
Presence of intergenerational trauma	Flexible service delivery by care coordinators	Client priorities are reflected in initial goal setting
Extent to which flexible service delivery is built into the programme		Clients’ needs are met
		Enhanced client engagement
Level of case worker autonomy in selecting approach		Staff stress and burnout prevented
Level of case worker willingness, patience and confidence to deviate from standard practice
Existence of Occupational Health and Safety concerns
Availability of other services that can assist with providing care and support CC’s role
Level of trust between service providers