Table 5.

CMO configuration “Engaging by demonstrating effectiveness of the partnership”

Contextual factors	Mechanism	Outcomes
Clients’ past experiences with services and willingness to give CC a chance	CCs demonstrate effectiveness of partnership	Client engagement in HHAN
Complexity of client problems		Enhanced outcomes for client and family
Level of CC knowledge, experience and persistence in effecting positive change for client
		Prevention of CC burnout
CC’s reliance on other services to provide care, and their capacity to meet the client’s needs