Table 7.

CMO configuration “Knowledge Transfer Activities”

Contextual factors	Mechanisms	Outcomes
Co-location of service providers	Knowledge transfer between staff working together	Shared goals, language and professional learning activities among collaborating interagency staff.
Physical proximity of collaborating staff
Willingness of CC to work with others		Faster and more appropriate resolution of client problems
Existing relationship between CC and other staff in inter-disciplinary and inter-agency teams		Enhanced CC decision-making and work satisfaction
		Reduced conflict between agencies
Links between CC and other services		Capacity to enhance outcomes
Willingness of staff to share knowledge		Relationship building among workers