Table 9.

CMO configuration “Fostering Mutual Respect and Trust”

Contextual factors	Mechanism	Outcomes
Attitudes towards collaboration among staff	Advocacy for, and validation of, other professionals or agencies	Challenging of traditional power bases
		Guidelines and formal agreements to build consensus
Service provider knowledge of other services’ roles
		Enhancement of inter-agency relationships
Differing world views and personality clashes
		Potential for shifting staff attitudes towards collaboration through positive experiences
Physical proximity of staff working together
		Increased likelihood of working together in the future
Extent to which HHAN were likeable, available and persistent
Management support for collaboration