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. 2020 Oct 5;98(11):815–817. doi: 10.2471/BLT.19.245662

Table 1. Proposed assessment indicators for rural retention and approaches.

Dimension of assessment Indicators Approaches
Policy implementation    
Implementation of the 16 global policy recommendations on “increasing access to health workers in remote and rural areas through improved retention” Level of implementation: qualitative assessment or Likert scale survey Regular internal assessment by health ministries and key partners aim to identify policy, implementation and resources gap, and the comprehensiveness of bundle interventions
Output    
Intention to stay in primary health care, five-year retention rate, proportion of health workers remaining in rural area Per cent intention to stay in primary health care.
Five-year survival analysis using Kaplan–Meier survival curves
Regular surveys of (i) different cadres of new graduate, (ii) in-service primary health-care workforce, on five-year intention to stay and leave the country, stay in primary health care, and postgraduate training need
Job satisfaction Average satisfaction score by different cadres; key push factors Primary health-care workforce survey of job satisfaction, identify and fix the gaps in particular on remunerations, workplace safety, professional isolation and support
No. and cadre mix of health workers recruited in primary health care, duration of service, percentage of filled post and vacancy rate Trend of filled post and vacancy rate, by key cadres of professional, average year of primary health-care services Strengthen human resources for health information that capture employment, mobility by professional mix
Health workforce absenteeism Trend of absenteeism rate and reasons Unannounced supervisory visits and assessment of reasons of absenteeism
Retention stability Percentage of health workers who stay after one, two or three years Routine employment database
Staff turnover Percentage of staff remaining after one year Routine employment database
Outcome    
Health workforce performance: availability, competence, productivity, responsiveness Level of competency (clinical, public health, communication and cultural), workload per full-time equivalent staff Regular surveys that assess the competency, productivity and responsiveness among in-service primary health-care workforce
Coverage of key health interventions and health service use by population Coverage of essential maternal, newborn, child and adolescent services, noncommunicable disease screening and treatment Strengthen routine health information systems that capture coverage of immunization, antenatal care, delivery by skilled birth attendants, and others such as noncommunicable disease services
Primary health-care responsiveness Health systems responsiveness score Household survey to assess the primary health-care responsiveness to citizens’ health needs
Patient satisfaction Average score of patient satisfaction with different services Patient exit self-administered or interview questionnaire survey