Table 3.
User characteristics and self-assessment protocol disposition associated with consulting a remote physician (N=71,619).
| Item or disposition | Did not consult a remote physician (n=69,096), n (%) | Consulted a remote physician (n=2523), n (%) | RRa (95% CI) | ||||
| Self-assessment items | |||||||
| Close contact | 7431 (10.8) | 331 (13.1) | 1.21 (1.10-1.35) | ||||
| Travel | 1908 (2.8) | 59 (2.3) | 0.82 (0.66-1.09) | ||||
| Eye pain | 6257 (9.1) | 218 (8.6) | 0.95 (0.84-1.09) | ||||
| Dry eye | 7242 (10.5) | 269 (10.6) | 1.02 (0.93-1.17) | ||||
| Joint pain | 61,741 (89.4) | 2271 (90.0) | 1.01 (0.83-1.06) | ||||
| Loss of smell or taste | 6051 (8.8) | 270 (10.7) | 1.22 (1.09-1.37) | ||||
| Feeling weak/light-headed | 11,101 (16.1) | 462 (18.3) | 1.14 (1.05-1.24) | ||||
| Chest pain | 8279 (12.0) | 343 (13.6) | 1.13 (1.03-1.26) | ||||
| Muscle pain | 7643 (11.1) | 289 (11.5) | 1.04 (0.93-1.16) | ||||
| Coughb | 21,832 (31.60) | 859 (34.05) | 1.07 (1.02-1.14) | ||||
| Shortness of breathb | 14,424 (20.8) | 656 (26.0) | 1.25 (1.16-1.33) | ||||
| Feverb | 7147 (10.34) | 409 (16.21) | 1.57 (1.43-1.72) | ||||
| Testing for COVID-19 | 660 (1.0) | 34 (1.3) | 1.30 (1.00-2.00) | ||||
| Disposition of self-assessment | |||||||
| Practice social distancing | 17,827 (25.8) | 777 (30.8) | 1.19 (1.15-1.13) | ||||
| Isolate yourself | 24,118 (34.9) | 781 (30.9) | 0.89 (0.67-0.96) | ||||
| Quarantine yourself | 9016 (13.1) | 176 (6.9) | 0.53 (0.34-0.65) | ||||
| Seek immediate evaluation | 18,135 (26.3) | 789 (31.3) | 1.19 (1.02-1.32) | ||||
aRR: relative rate.
bUsers could report these symptoms at the end of the self-assessment or as part of the symptom-checker dialog. See Multimedia Appendix 1 for details.