TABLE 1.
The 8 Facets of Rosenbaum’s User Experience Framework22
| Facet | Definition |
|---|---|
| Accessibility | Are there physical barriers to users gaining access to the document? |
| Findability | Can users locate what they are looking for? |
| Usefulness | Does the document have practical value for users? |
| Usability | How easy and satisfying is the document to use? |
| Understandability | This covers 2 types of comprehension: Do users understand what type of document they are looking at? Do users correct understand the content of the document in the way that the author intended? |
| Credibility | Is the document trustworthy? |
| Desirability | Is the document something the user wants or has a positive emotional response to? |
| Affiliation | Do users believe the document is intended to be used by “someone like me”? |