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. 2020 Nov 4;1:98. doi: 10.1186/s43058-020-00071-z

Table 3.

The ‘how’

Facilitators achieve desired aims by:

- displaying low levels of entitlement when proposing future action

- glossing preceding talk to demonstrate collective agreement and close the ‘business-at-hand’ to move onto the next topic

- working through agreement, disagreement, information and joking sequences to work toward consensus decision making