Table 6. Components of the CMM visit that pharmacists utilize support staff (n=40).
Utilize support staff for: | N (%) |
Scheduling | 39 (97.5%) |
Triaging phone calls | 27 (67.5%) |
Billing | 22 (55%) |
Performing point-of-care testing | 16 (40%) |
Enrolling patients in patient assistance programs | 13 (32.5%) |
Rooming patients | 13 (32.5%) |
Conducting follow-up phone calls | 10 (25%) |
Clinic staff do not support any of the above activities | 1 (2.5%) |