Table 3.

Observations and documents reviewed

Observations (nonparticipant)
Observed sites	Hours	Observation focus
PNC Ward, SNCU, review meetings (state, district), state level training, offices (NHM, facility in charge, matron)	27	Setting, work atmosphere, interaction patterns (tensions, negotiations, collaborations, etc.), any JSSK relevant events (service delivery, procedures, demands, response, grievances, resolution, etc.)
Documents collected
JSSK guidelines (national, state)
Letters and office correspondence on JSSK—NHM and HP Govt website
Some letters related to specific information from state NHM office—accessed on request