Table 2.
Survey items, grouped by domain, capturing provider perceptions of EHR benefit
| Domain | Individual items |
|---|---|
| Overall satisfaction | Overall satisfaction |
| Productivity | Improved productivity |
| Overall patient safety | Overall patient safety |
| Better care | Better patient care |
| Medical record completion burden | Charting after hours – reduced medical record completion burden |
| Patient safety and quality | Positive impact on clinical decision quality |
| Avoidance of drug errors | |
| Avoidance of drug allergies | |
| Avoidance of potentially dangerous drug interactions | |
| Critical lab value alerts | |
| Communication | Facilitated provider communication |
| Facilitated patient communication | |
| Information exchange | Hospital transition – easy access to relevant clinical information during transitions of care |
| Easy access – allowed access, storage, and retrieval of patient information | |
| Timely information – timely and accurate information available to provider | |
| Preventive care | Preventive care delivery – delivery of guideline-based preventive care |
| Preventive care prompt – provided preventive care because of prompt | |
| Preventive lab prompt – ordered laboratory test because of prompt | |
| Clinical workflow | Scheduling consults – decreased time scheduling consults |
| Receive consult reports – decreased time getting consult results | |
| Monitoring patients – increased time tracking and monitoring patients | |
| More time for patients – spent more time on other aspects of patient care | |
| Coordination of care – increased coordination between departments | |
| Scheduling patients – facilitated patient scheduling process | |
| Drug refills – assisted prescription refills | |
| Access to records – provided access to medical records | |
| Technical support and access | Computer access – sufficient access to computers with EHRs |
| Adequate resources to help with solving EHR problems | |
| General satisfaction | Satisfaction with ease of use for direct patient care |
| Satisfaction with reliability of system | |
| Satisfaction with sharing medical information with other providers | |
| Satisfaction with obtaining medical information from providers |