Access and Security |
1. Access should be seamless across ambulatory and inpatient settings. |
2. Most policies and strategies are borrowed from ambulatory portals. |
3. Security concerns exist for health proxy access, access outside of hospital, and “bring your own device” solutions. |
Content and Functionality |
4. Look and feel of content and functionality should be seamless across settings. |
5. Multimedia personalization tools may humanize the patient and enhance patient and family connection with the care team. |
6. Educational content should be tailored to the patient’s clinical state. |
7. Displays should be simple and intuitive, with tiered options available for more detailed clinical information as desired. |
Engagement and Culture |
8. Stakeholder buy-in is needed during design/development and for setting end-user expectations. |
9. Dedicated teams are needed for patient/family enrollment and coaching to increase awareness, facilitate software development and vendor collaboration, and involve clinical governance and leadership. |
10. Clinicians should be actively engaged in using the portal with patients. |
11. A hospital culture of patient-centered innovations may facilitate adoption among providers. |