Figure 1.

Patient-centered “microblog” messaging platform: web-based and mobile applications Core functionality includes: (1) a provider thread not viewable by patients; (2) identification of inpatient and ambulatory care team members from Partners Enterprise Patient Lists (PEPL); (3) the ability to search the online provider paging directory to invite other members to the care team; (4) a “Remove Me” button that allows providers to stop receiving active message notifications on patients they are following (providers could still access and view the entire conversation thread); (5) message prioritization (normal and high-priority); (6) read receipts with date and time stamp for each message notification recipient; and (7) automatic updating of notification recipients when care team members change in PEPL (eg, when a nurse or intern comes on shift). A separate patient thread with the same functionality was integrated into an acute care patient portal to facilitate patient-provider messaging, as previously reported.²¹