Table 3.

Useful features and main barriers to use

Useful Features	N (%) Agree, n = 29
A transparent conversation that all care team members can view	24 (82.8)
Persistence of clinical messages on the thread that I can view when necessary (eg, “on-demand”).	18 (62.1)
A “Remove Me” button to suppress notifications when I no longer need to participate in the conversation	18 (62.1)
Ability to search the Partners online paging directory (accessible from “magnifying glass” icon) to invite other members to the care team	17 (59.6)
Quick and reliable identification of the patient's providers via the “Care Team” tab	17 (58.6)
Read-receipt functionality so I can see when my message was viewed and by whom	15 (51.7)
Main Barriers to Use	N (%) Selected, n = 29
Alternative asynchronous messaging modalities (eg, pagers, email, texting) used by other providers with whom I communicate	24 (82.8)
Poor awareness and/or use by providers not working on an intervention unit	22 (75.9)
Inability to communicate with out-of-network providers who do not have a Partners network email address, and therefore cannot receive my message	15 (51.7)
It is an additional step to access (eg, clicking on email hyperlink, downloading mobile app)	14 (48.3)
Poor awareness and/or use by providers working on an intervention unit	12 (41.4)
Other	3 (10.3)
Security and HIPAA concerns	1 (3.5)