Likes (n = 159 responses) |
General information |
22 |
“Love the fact that it kept me informed about my child's health” |
Ease of use |
12 |
“It's very easy to use” |
Vitals |
22 |
“Being able to monitor his vitals” |
Medication list |
21 |
“Knew what meds (and times) were administered to my child” |
Taking care of me (staff pictures) |
24 |
“Liked seeing who was going to take care of my child” |
My Health (lab results) |
17 |
“Quick access to test results” |
I would like (requests) |
17 |
“Can ask for things without using the call light” |
Happening Soon (schedule) |
13 |
“Seeing what the plan is going forward” |
Communication with providers, including messaging |
11 |
“I can message the team of doctors and they do get back to you very timely” |
Dislikes (n = 60 responses) |
Information not updated |
9 |
“Not updating the profiles/pictures of who is taking care of my child” |
Lack of educational resources |
8 |
“It would have been handy to have an easier way to learn about tests my son would be getting done” |
Technical problems |
7 |
“It stopped recognizing me as a user for about 2 hours so I couldn't use it” |
Missing useful EHR information |
5 |
“I would have liked to have seen a tracking of her weight and height” |
No link to outpatient portal |
5 |
“It would be nice to have labs from recent clinic visits available to compare to new labs since my son had two urgent care visits related to this hospitalization” |
Lack of family-/child-friendly content |
3 |
“The dosages of the medications are all in mg. Most parents don't know how many mg a syrup or pill contains per unit, especially if the drug is new to them” |
Other |
7 |
“There aren't many options in the ‘I would like’ section” |