Table 3.

What parents liked and disliked about the inpatient patient portal

Parent likes and dislikes	Number of responses	Example quote
Likes (n = 159 responses)
General information	22	“Love the fact that it kept me informed about my child's health”
Ease of use	12	“It's very easy to use”
Vitals	22	“Being able to monitor his vitals”
Medication list	21	“Knew what meds (and times) were administered to my child”
Taking care of me (staff pictures)	24	“Liked seeing who was going to take care of my child”
My Health (lab results)	17	“Quick access to test results”
I would like (requests)	17	“Can ask for things without using the call light”
Happening Soon (schedule)	13	“Seeing what the plan is going forward”
Communication with providers, including messaging	11	“I can message the team of doctors and they do get back to you very timely”
Dislikes (n = 60 responses)
Information not updated	9	“Not updating the profiles/pictures of who is taking care of my child”
Lack of educational resources	8	“It would have been handy to have an easier way to learn about tests my son would be getting done”
Technical problems	7	“It stopped recognizing me as a user for about 2 hours so I couldn't use it”
Missing useful EHR information	5	“I would have liked to have seen a tracking of her weight and height”
No link to outpatient portal	5	“It would be nice to have labs from recent clinic visits available to compare to new labs since my son had two urgent care visits related to this hospitalization”
Lack of family-/child-friendly content	3	“The dosages of the medications are all in mg. Most parents don't know how many mg a syrup or pill contains per unit, especially if the drug is new to them”
Other	7	“There aren't many options in the ‘I would like’ section”