Table 2.
Distribution of subdimension scores for providers with overall satisfaction scores of 5.0, 4.0, 3.0, and 2.0.
| Subdimension | 5.0 | 4.0 | 3.0 | 2.0 | |
| Physician-based, median (IQR) |
|
|
|
|
|
|
|
Trust | 5.0 (5.0-5.0) | 4.1 (4.0-4.2) | 3.2 (3.0-3.3) | 2.3 (2.1-2.4) |
|
|
Explains | 5.0 (5.0-5.0) | 4.1 (4.0-4.3) | 3.2 (3.0-3.3) | 2.2 (2.1-2.4) |
|
|
Listens | 5.0 (5.0-5.0) | 4.1 (4.0-4.2) | 3.2 (3.0-3.3) | 2.2 (2.0-2.3) |
|
|
Time spent | 5.0 (5.0-5.0) | 4.1 (4.0-4.3) | 3.2 (3.0-3.4) | 2.3 (2.0-2.4) |
| Office-based, median (IQR) |
|
|
|
|
|
|
|
Scheduling | 4.8 (4.7-5.0) | 4.1 (3.9-4.3) | 3.4 (3.1-3.7) | 2.7 (2.3-3.1) |
|
|
Office cleanliness | 4.9 (4.8-5.0) | 4.3 (4.1-4.5) | 3.7 (3.4-4.0) | 3.0 (2.2-2.4) |
|
|
Staff friendliness | 4.9 (4.8-5.0) | 4.1 (3.9-4.4) | 3.5 (3.2-3.8) | 2.8 (2.4-3.1) |