Table 3.

Factor loadings from exploratory factor analysis.

Physician ratings subdimension	1-Factor solution	2-Factor solution		3-Factor solution
	Factor 1	Factor 1	Factor 2	Factor 1	Factor 2	Factor 3
Level of trust in provider’s decision	0.99	0.86	0.48	0.84	0.52	0.11
How well provider explains medical conditions	0.99	0.87	0.47	0.85	0.51	N/Aa
How well provider listens and answers questions	0.99	0.88	0.46	0.86	0.50	N/A
Spends appropriate amount of time with patients	0.98	0.84	0.49	0.82	0.53	N/A
Ease of scheduling urgent appointments	0.81	0.50	0.76	0.47	0.78	N/A
Office environment, cleanliness, comfort, etc	0.81	0.49	0.78	0.46	0.80	N/A
Staff friendliness and courteousness	0.82	0.46	0.84	0.43	0.86	N/A
Proportion variance explained	0.84	0.53	0.40	0.49	0.44	0.00
Cumulative variance explained	0.84	0.53	0.93	0.49	0.93	0.93

^aN/A: Not applicable.