Table 4.

Factor loadings from confirmatory factor analysis.

Latent factor and items		Loadings	P value
Physician-based metrics
	Level of trust in provider’s decision	0.98	<.001
	How well provider explains medical conditions	0.99	<.001
	How well provider listens and answers questions	0.99	<.001
	Spends appropriate amount of time with patients	0.98	<.001
Office-based metrics
	Ease of scheduling urgent appointments	0.92	<.001
	Office environment, cleanliness, comfort, etc.	0.93	<.001
	Staff friendliness and courteousness	0.95	<.001