Table 5.

Univariable and multivariable linear regression model predicting overall satisfaction.

Characteristics		Univariable		Multivariable
		β (95% CI)	P value	β (95% CI)	P value
Physician specialty group, n (%)
	Medical specialties	Reference		Reference
	Allied health providers	0.48 (0.47 to 0.50)	<.001	0.00 (–0.01 to 0.00)	.20
	Surgical specialties	0.18 (0.17 to 0.19)	<.001	0.01 (0.01 to 0.01)	<.001
Geographical region, n (%)
	Midwest	Reference		Reference
	Northeast	0.04 (0.03 to 0.05)	<.001	0.00 (0.00 to 0.00)	.30
	South	0.00 (–0.01 to 0.01)	.53	–0.01 (–0.01 to 0.00)	<.001
	West	–0.08 (–0.09 to –0.06)	<.001	0.00 (0.00 to 0.00)	.01
Year of graduation, n (%)
	1945-1954	Reference		Reference
	1955-1964	–0.06 (–0.27 to 0.15)	.60	0.01 (–0.03 to 0.05)	.61
	1965-1974	–0.04 (–0.25 to 0.16)	.68	0.01 (–0.03 to 0.05)	.63
	1975-1984	0.04 (–0.16 to 0.25)	.68	0.01 (–0.04 to 0.05)	.79
	1985-1994	0.08 (–0.13 to 0.28)	.46	0.00 (–0.04 to 0.04)	.92
	1995-2004	0.18 (–0.02 to 0.39)	.08	0.00 (–0.04 to 0.04)	.92
	2005-2014	0.32 (0.11 to 0.53)	.002	0.01 (–0.04 to 0.05)	.77
	2015-2016	0.72 (0.44 to 1.01)	<.001	0.01 (–0.04 to 0.07)	.62
Physician-based metrics				0.65 (0.65 to 0.65)a	<.001
	Trust	1.05 (1.04 to 1.05)	<.001	N/Ab	N/A
	Explains	1.03 (1.03 to 1.03)	<.001	N/A	N/A
	Listens	1.01 (1.01 to 1.01)	<.001	N/A	N/A
	Time	1.02 (1.02 to 1.02)	<.001	N/A	N/A
Office-based metrics				0.42 (0.42 to 0.42)a	<.001
	Scheduling	0.99 (0.99 to 0.99)	<.001	N/A	N/A
	Cleanliness	1.09 (1.09 to 1.10)	<.001	N/A	N/A
	Staff	1.02 (1.02 to 1.02)	<.001	N/A	N/A
Total wait time in minutes
	<10	Reference		Reference
	10-15	–0.43 (–0.44 to –0.42)	<.001	–0.01 (–0.01 to –0.01)	<.001
	16-30	–0.89 (–0.89 to –0.88)	<.001	–0.02 (–0.03 to –0.02)	<.001
	31-45	–1.35 (–1.37 to –1.34)	<.001	–0.06 (–0.06 to –0.05)	<.001
	>45	–1.90 (–1.95 to –1.85)	<.001	–0.10 (–0.11 to –0.09)	<.001

^aFactor score from exploratory factor analysis.

^bN/A: Not applicable.