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. 2020 Nov 12;9(4):353–361. doi: 10.1007/s13671-020-00323-0

Table 2.

Major barriers and facilitators to teledermatology across studies

CFIR domains Barriers Facilitators
Domain 1: intervention characteristics
Relative advantage

Teledermatology offers less clinical information than in person clinic visits (e.g., history, outcome, images)

Communication challenges, including: providing diagnoses, offering emotional support and advice, having a dialog

Improved efficiency and convenience (e.g., reduced wait and travel time)

Improved access to care

Teledermatology improves patients’ and primary care providers’ knowledge of skin disorders

Design quality and packaging Technological limitations of teledermatology Easy to use and intuitive technology
Cost Time required to learn to use the technology
Domain 2: outer setting
Patient needs and resources

Teledermatology cannot address some skin conditions

Patients do not wish to be photographed due to social and religious reasons

Teledermatology meets the needs of patients
External policy and incentives

Reimbursement concerns

Providers also reported increased medical liability and risk of privacy breach

Domain 3: inner setting
Compatibility Teledermatology not compatible with existing workflow, health record system, and organizational policy Teledermatology aligns with existing workflow and clinical needs
Available resources Lack of time, personnel, equipment to adopt teledermatology Availability of trainings, personnel and infrastructures
Domain 4: characteristics of individual
Self-efficacy Lack of confidence in taking images of lesion, following recommendations from dermatologists. Improved primary care provider and patient self-confidence in managing skin diseases
Knowledge and beliefs Belief that teledermatology is not as accurate as in-person consultation Beliefs in the usefulness of teledermatology
Domain 5: process
External change agents No studies reported barriers in this domain Involving experts with experience in teledermatology implementation