FIGURE 4.

Sunburst chart of the patient‐initiated emails’ subjects during the survival period. Patient‐initiated emails were categorized as: “Non‐Urgent Medical Question,” “Patient Medication” (renewal request or question), “Appointment” (schedule, question or cancel), “Test Results,” and “Other.” The subject “Other” included undefined subjects (e.g., “visit follow‐up question”). In total, 72,003 patient‐initiated emails were initiated by the 6,446 patients during the survival period (from 2 months to 24 months after the start of chemotherapy). Patient emails that were a reply to an email sent from the healthcare team were not considered, as they were not patient‐initiated