Table 3.

Frequency, percentage of answers and free-text responses related to suggestions

Answer (n = 35)		n = (%)
1 to 1 with another patient who has had the procedure		20 (57)
Leaflets		19 (54)
1 to 1 with a healthcare professional		19 (54)
Group session with other patients		16 (46)
Internet page		15 (43)
App on phone		13 (37)
Frequent free-text responses (n = 23):
Internet	Positive (n = 4)	“Most of the information found out about recovery was from webpages, including YouTube” – Pt 30 “Used internet to find out about surgeon and surgery. Videos for condition and pathophysiology” – Pt 20
	Negative (n = 3)	“Internet resources were very gory, too much information for me” – Pt 7 “[The] internet had lots of information and confused me, especially the American sites.” – Pt 11
Friends and family	Positive (n = 6)	“Learnt from others about how to recover and what to expect” – Pt 32 “[My] Friend’s husband had one some time ago and told me how good it was, he still golfs and bowls” – Pt 8
	Negative (n = 3)	“Chatting with others gave me conflicting ideas that might not apply directly to my circumstances” – Pt 33

Question asked: “We have thought of a few ways to improve the service we provide, please tick those that would help you. If you had the procedure again”. Patient numbers and percentages are included next to their quote. Includes only pre-operative patients