Table 4. Patient feedback on SMS & phone call interventions.
| Feedback | N = 120 | % of total |
|---|---|---|
| Satisfaction on diabetes self-management orientation class | ||
| Satisfaction | Number of individuals | % of total |
| Satisfied | 113 | 94.1 |
| Unsatisfied | 7 | 5.9 |
| Frequency of orientation classes required | ||
| Frequency | Number of individuals | % of total |
| 1 month | 11 | 9.1 |
| 3 months | 94 | 78.3 |
| 6 months | 15 | 12.5 |
| Comfortable with weekly SMS | ||
| SMS | Number of individuals | % of total |
| Yes | 98 | 81.6 |
| No | 22 | 18.3 |
| Comfortable with monthly phone calls | ||
| Phone calls | Number of individuals | % of total |
| Yes | 90 | 75 |
| No | 30 | 25 |
| Study helps in self-management of diabetes | ||
| Satisfaction on current study | Number of individuals | % of total |
| Yes | 120 | 100 |
| No | 0 | 0 |
| Preferred mode of intervention | ||
| Participants preference | Number of individuals | % of total |
| SMS | 22 | 18.3 |
| Phone calls | 98 | 81.6 |
| Reason for preferring phone calls (multiple options) | ||
| Reasons | Number of individuals | % of total |
| Feels good to talk than read | 67 | 55.8 |
| Interactive communication | 97 | 80.8 |
| Both | 113 | 94.1 |
Patient’s satisfaction on periodic re-orientation programs on self-management of diabetes, their comfort with weekly SMS and monthly phone calls, preference of SMS over phone call intervention and the reasons were obtained and analyzed.