Table 2.
Results of responses on satisfaction on three domains by ethnicity. Data are number (%)
| Satisfaction domain | Agree/strongly agree | ||
|---|---|---|---|
| A. Staff delivery of care | African American | Non-Hispanic White | Others |
| I was treated well by the research staff | 153 (99.3) | 81 (100) | 41 (97.6) |
| During my research visit, my privacy was respected | 152 (100) | 81 (98.8) | 41 (100) |
| I felt comfortable asking questions of the staff | 153 (100) | 80 (100) | 41 (97.6) |
| I felt my questions were answered to my satisfaction | 151 (98.7) | 80 (100) | 41 (97.6) |
| The staff was helpful in scheduling | 141 (98.6) | 73 (100) | 39 (94.7) |
| The compensation I received for the study was satisfactory | 117 (89.7) | 62 (85.5) | 28 (78.6)# |
| B. Environment | |||
| I was able to get to the research clinic/center easily | 151 (96) | 81 (86.4) | 40 (87.5) |
| I was greeted courteously when I arrived | 153 (98.7) | 81 (98.8) | 39 (97.4) |
| The waiting area was clean and comfortable | 153 (98.7) | 81 (100) | 40 (95) |
| I was attended to by the staff in a timely manner | 153 (97.4) | 81 (97.5) | 40 (100) |
| The exam room was clean | 153 (96.7) | 81 (98.8) | 40 (95) |
| C. Center operations | |||
| I felt the research staff was knowledgeable | 152 (98) | 81 (100) | 38 (94.7) |
| I felt today's study visit was completed in a timely manner | 151 (95.4) | 81 (97.5) | 40 (97.5) |
| If you had a procedure (e.g., electrocardiogram, blood draw, X-ray, and urinalysis) during today's visit, please rank your satisfaction with the process * | 123 (96.7) | 72 (97.2) | 33 (93.9) |
| I felt the staff had necessary skills to perform the research procedures | 141 (100) | 81 (98.8) | 39 (94.9) |
*
Responses to this question were rated as very satisfied/satisfied.
#
Statistical significance difference in response among the ethnic groups at the 5% level assessed by the chi-square test.