Table 2.
Perceived Interpersonal Conflict Between Staff and Families
| Staff | Family | |
|---|---|---|
| Variables | n (%) | n (%) |
| Conflicts over personal care | ||
| Less than once a month | 297 (75.2%) | 174 (82.5%) |
| Once a month | 43 (10.9%) | 16 (7.6%) |
| A few times a month | 38 (9.6%) | 14 (6.6%) |
| A few times a week | 14 (3.3%) | 6 (2.8%) |
| Every day | 4 (.9%) | 1 (.5%) |
| Conflicts over meals or food | ||
| Less than once a month | 258 (64.3%) | 168 (77.8%) |
| Once a month | 54 (13.5%) | 13 (6.1%) |
| A few times a month | 58 (14.5%) | 21 (9.8%) |
| A few times a week | 21 (5.2%) | 9 (4.2%) |
| Every day | 10 (2.5%) | 3 (1.2%) |
| Conflicts over administrative rules | ||
| Less than once a month | 283 (73.1%) | 192 (89.8%) |
| Once a month | 48 (12.4%) | 9 (4.2%) |
| A few times a month | 36 (9.3%) | 10 (4.7%) |
| A few times a week | 14 (3.6%) | 3 (1.4%) |
| Every day | 6 (1.4%) | 0 |
| Conflicts over laundry or clothing | ||
| Less than once a month | 238 (61.3%) | 165 (78.2%) |
| Once a month | 53 (13.7%) | 19 (9%) |
| A few times a month | 71 (18.3%) | 23 (10.9%) |
| A few times a week | 18 (4.6%) | 4 (1.6%) |
| Every day | 8 (2.1%) | 0 |
| Conflicts over resident appearance | ||
| Less than once a month | 308 (79.4%) | 175 (83%) |
| Once a month | 44 (11.3%) | 14 (6.6%) |
| A few times a month | 23 (5.9%) | 17 (8.1%) |
| A few times a week | 6 (1.5%) | 5 (2.4%) |
| Every day | 7 (1.8%) | 0 |
| Conflicts over toileting | ||
| Less than once a month | 299 (77.1%) | 169 (80.9%) |
| Once a month | 41 (10.6) | 14 (6.7%) |
| A few times a month | 30 (7.7%) | 19 (9.1%) |
| A few times a week | 8 (2.1%) | 7 (3.3%) |
| Every day | 10 (2.6%) | 0 |
| Conflicts over attentiveness to resident needs | ||
| Less than once a month | 287 (72.8%) | 145 (67.2%) |
| Once a month | 38 (9.6%) | 34 (15.7%) |
| A few times a month | 44 (11.2%) | 24 (11.1%) |
| A few times a week | 17 (4.3%) | 12 (5.6%) |
| Every day | 8 (1.9%) | 1 (.5%) |