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. 2020 Jul 2;60(8):1445–1455. doi: 10.1093/geront/gnaa057

Table 4.

Family Perceptions of Staff Behaviors

Item n (%)
Staff members being rude to you
 Never 197 (83.8%)
 Once in a while 34 (14.5%)
 Often 4 (1.7%)
 Very often 0
Your family member complaining about staff
 Never 89 (37.7%)
 Once in a while 106 (44.9%)
 Often 26 (11%)
 Very often 15 (6.4%)
Needing to tell the staff how to care for your family member
 Never 87 (37.5%)
 Once in a while 116 (50%)
 Often 21 (9.1%)
 Very often 8 (3.4%)
Staff leaving your family member ungroomed or untidy
 Never 137 (59.8%)
 Once in a while 68 (29.7%)
 Often 16 (7%)
 Very often 8 (3.5%)
Staff complaining to you about your family member
 Never 187 (79.9%)
 Once in a while 40 (17.1%)
 Often 6 (2.6%)
 Very often 1 (0.4%)
Staff ignoring your family member’s requests
 Never 123 (53%)
 Once in a while 87 (37.5%)
 Often 17 (7.3%)
 Very often 5 (2.2%)
Staff being intolerant toward your family member
 Never 188 (81%)
 Once in a while 29 (12.5%)
 Often 13 (5.6%)
 Very often 2 (0.9%)