Table 4.

Family Perceptions of Staff Behaviors

Item	n (%)
Staff members being rude to you
Never	197 (83.8%)
Once in a while	34 (14.5%)
Often	4 (1.7%)
Very often	0
Your family member complaining about staff
Never	89 (37.7%)
Once in a while	106 (44.9%)
Often	26 (11%)
Very often	15 (6.4%)
Needing to tell the staff how to care for your family member
Never	87 (37.5%)
Once in a while	116 (50%)
Often	21 (9.1%)
Very often	8 (3.4%)
Staff leaving your family member ungroomed or untidy
Never	137 (59.8%)
Once in a while	68 (29.7%)
Often	16 (7%)
Very often	8 (3.5%)
Staff complaining to you about your family member
Never	187 (79.9%)
Once in a while	40 (17.1%)
Often	6 (2.6%)
Very often	1 (0.4%)
Staff ignoring your family member’s requests
Never	123 (53%)
Once in a while	87 (37.5%)
Often	17 (7.3%)
Very often	5 (2.2%)
Staff being intolerant toward your family member
Never	188 (81%)
Once in a while	29 (12.5%)
Often	13 (5.6%)
Very often	2 (0.9%)