Table 4.
Family Perceptions of Staff Behaviors
Item | n (%) |
---|---|
Staff members being rude to you | |
Never | 197 (83.8%) |
Once in a while | 34 (14.5%) |
Often | 4 (1.7%) |
Very often | 0 |
Your family member complaining about staff | |
Never | 89 (37.7%) |
Once in a while | 106 (44.9%) |
Often | 26 (11%) |
Very often | 15 (6.4%) |
Needing to tell the staff how to care for your family member | |
Never | 87 (37.5%) |
Once in a while | 116 (50%) |
Often | 21 (9.1%) |
Very often | 8 (3.4%) |
Staff leaving your family member ungroomed or untidy | |
Never | 137 (59.8%) |
Once in a while | 68 (29.7%) |
Often | 16 (7%) |
Very often | 8 (3.5%) |
Staff complaining to you about your family member | |
Never | 187 (79.9%) |
Once in a while | 40 (17.1%) |
Often | 6 (2.6%) |
Very often | 1 (0.4%) |
Staff ignoring your family member’s requests | |
Never | 123 (53%) |
Once in a while | 87 (37.5%) |
Often | 17 (7.3%) |
Very often | 5 (2.2%) |
Staff being intolerant toward your family member | |
Never | 188 (81%) |
Once in a while | 29 (12.5%) |
Often | 13 (5.6%) |
Very often | 2 (0.9%) |