Table 1. ‘If, then, because’ statements that explicate our specific expectations of the network as a form of intervention.
If | then | because |
---|---|---|
Level 1 – Network effects on national and county actors and the interface between level 1 and level 2 | ||
The Network produces trusted reports
on key indicators for the quality of neonatal care across hospitals that are meaningful to key national and county level actors including the professional associations and is able to fully engage them in discussing these reports |
Actors in the national and county
governments, senior hospital management teams and key professional institutions and opinion leaders will begin to mobilise their influence and resources to support, sustain and spread improvement efforts and become more appreciative of hospital teams’ local efforts to improve |
These key sectoral actors will share and
embrace the goal to improve neonatal care, trust the performance information, accept some accountability for success in achieving the goals and become motivated to employ their formal or informal power to take on roles as institutional entrepreneurs to provide support and effect change rather than accept the status quo. |
Actors in the national and county
governments, senior hospital management teams and key professional institutions and opinion leaders are engaged and mobilised in supporting hospitals medical and nursing team leaders |
Hospitals medical and nursing team leaders
will engage more fully in the network activities themselves and be willing to lead and undertake improvement work within their hospitals |
The opinion of those in authority, their
endorsement of goals and active support for improvement are important normative influences on medical and nursing team leaders helping reshape professional identities, a process reinforced by the recognition of such actors which can become a powerfully motivating non-financial incentive |
Level 2 – Network effects on hospitals’ medical and nursing leaders and the interface between level 2 and level 3 | ||
The Network activities comprising
outreach and mentorship, six monthly peer to peer meetings, performance feedback, and leadership and management skills development are effectively delivered with full participation of hospitals’ clinical and nursing team leaders |
Hospitals’ medical and nursing team leaders
will have the capability to conduct the local leadership and management work needed for improvement including: i) clarifying and communicating goals, ii) reflecting on performance feedback, iii) advocacy locally for essential resources, iv) promotion of better intra and inter-professional teamwork and v) creation of an organisational climate on wards that accepts change and engages families in care |
Local leaders embrace the shared vision
and goals for improvement as consistent with their own values, trust the performance information, accept some accountability for achieving improvements, feel supported by the network as a community, identify with the expanded professional leadership and management roles it encompasses, and are motivated by the recognition of their mentors, peers and hospital colleagues |
Hospitals’ medical and nursing team
leaders learn key relational skills and effectively engage over time in the day-to-day local leadership and management work that is needed to create better functioning teams |
Frontline health workers will embrace the
improvement goals and individually and collectively engage in practice changes that deliver improvements that are feasible with the available resources |
Frontline health workers’ motivation is
enhanced by feeling their contribution is valued locally and across the network, trust within teams who are now ’pulling together’ is increased, there is a renewed professional desire to provide quality care that aligns with personal values and accountability for improving newborn outcomes and families’ experiences becomes part of their identity |
Level 3 – Network effects on frontline workers and the interface between level 3 and families | ||
The Network fosters team
development, co-design and introduction of better job aides for frontline workers together with appropriate clinical and technical training and helps promote adoption of essential technologies |
Despite some persistent resource challenges
frontline health workers individually and collectively will have the basic skills, tools, resources and relationships to deliver essential forms of care to sick newborns over the many days and shift changes involved in inpatient stays |
The training, job aides and additional
technologies enhance their capability and opportunity to improve the quality of care while greater ownership of co-designed tools further enhances confidence, efficiency and self-efficacy, that with greater trust and recognition strengthen motivation and professional self-esteem |
The frontline health workers embrace
local team goals and professional norms that now emphasise providing comfort and support to babies’ mothers and family members |
Mothers and family members will more
fully participate in care, this will enable more effective breast milk feeding, promote babies’ growth, and help strengthen bonding between the parents and baby and relationships between families and staff |
Staff will reconnect with values around caring
so mothers and family members will feel more comfortable and confident on the ward and be more able to breastfeed and provide care, these better family relationships will further enhance workers’ satisfaction |