Table 2.

Subthemes identified from data analysis

Dimension	Subthemes
Affordability
Barriers	Cost of dental treatment Lack of finances Ineligibility to healthcare card or insurance
Facilitators	Reduced cost Flexible plan of payment Eligibility to benefits
Accessibility
Barriers	Difficulties travelling to clinics Cultural norms
Facilitators	Mobile services Proximity of clinics Assistance with public transport
Accommodation
Barriers	Limited language skills Lack of insufficient interpretation Long waiting lists and delayed treatments
Facilitators	Interpretation Translated material Collaboration between services
Availability
Barriers	Scarcity of dental services
Awareness
Barriers	Lack of knowledge on service availability, navigation and location Lack of policy awareness and eligbility for care Inconsistent messages between healthcare professionals
Facilitators	Assistance with paperwork Improving awareness of system navigation Discussing oral health and treatment options Training to healthcare professionals and community organisations
Acceptability
Barriers	Dental anxiety Encounters with healthcare teams Oral health beliefs Cultural influences Perceived discrimination
Facilitators	Friendly healthcare team Effective communication and cultural competence