Table 5.
Patient views and experience of satisfaction with care received from physiotherapist or podiatrist
| Patient views and experience of consultation with physiotherapist or podiatrist (R) indicates reverse score item |
Physiotherapist Independent Prescriber (n = 62) |
Physiotherapist Non-prescriber (n = 73) |
Mann- Whitney U-test |
Podiatrist Independent Prescriber (n = 94) |
Podiatrist Non-prescriber (n = 86) |
Total n = 315 |
||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Strongly Agree/Agree (compared with strongly disagree/disagree/no opinion) |
Strongly Agree/Agree (compared with strongly disagree/disagree/no opinion) |
Strongly Agree/Agree | ||||||||||
| n | % sample | n | % sample |
p* | n | % Sample |
n | % sample |
P * | n | % | |
| 1. Overall I was satisfied with the consultation from this physiotherapist or podiatrist | 59 | 95.1% | 67 | 91.2% | 0.280 | 85 | 90.4% | 80 | 93.0% | 0.281 | 291 | 92.4% |
| 2.The physiotherapist or podiatrist was very careful to check everything when carrying out my care | 60 | 96.8% | 69 | 94.5% | 0.092 | 82 | 87.2% | 77 | 89.5% | 0.367 | 288 | 91.4% |
| 3.I will follow the advice of this physiotherapist or podiatrist because I think she/he is right | 59 | 95.1% | 64 | 87.7% | 0.021 | 81 | 86.2% | 75 | 87.2% | 0.020 | 279 | 88.6% |
| 4.The time I was able to spend with the physiotherapist or podiatrist was a bit too short (R) | 46 | 74.2% | 61 | 83.6% | 0.807 | 68 | 81.0% | 59 | 68.6% | 0.333 | 234 | 74.3% |
| 5.The physiotherapist or podiatrist explained the reasons for the advice given | 56 | 90.3% | 67 | 91.2% | 0.150 | 79 | 94.0% | 72 | 83.7% | 0.711 | 274 | 87.0% |
| 6.Some things about the consultation with the physiotherapist or podiatrist could have been better (R) | 46 | 74.2% | 53 | 63.0% | 0.166 | 68 | 72.3% | 60 | 69.8% | 0.120 | 227 | 72.1% |
| 7.The physiotherapist or podiatrist listened very carefully to what I had to say | 57 | 91.2% | 68 | 93.2% | 0.344 | 79 | 94.0% | 74 | 86.0% | 0.330 | 278 | 88.3% |
| 8.I understand my treatment much better after seeing the physiotherapist or podiatrist | 54 | 87.1% | 54 | 74.0% | 0.025 | 68 | 72.3% | 61 | 70.9% | 0.164 | 237 | 75.2% |
| 9.The physiotherapist or podiatrist was interested in me as a person not just my illness | 50 | 80.1% | 56 | 76.7% | 0.033 | 77 | 81.9% | 65 | 75.6% | 0.152 | 248 | 78.7% |
| 10.I am NOT completely satisfied with the advice received from this physiotherapist or podiatrist (R) | 56 | 90.3% | 61 | 83.6% | 0.019 | 75 | 79.8% | 67 | 78.0% | 0.455 | 249 | 79.0% |
| 11.It was easy to make an appointment with the physiotherapist or podiatrist | 35 | 56.5% | 49 | 67.1% | 0.900 | 74 | 78.7% | 60 | 69.8% | 0.028 | 218 | 69.2% |
| 12.There was an acceptable time lapse to obtain an appointment | 30 | 48.4% | 43 | 58.9% | 0.759 | 67 | 71.3% | 57 | 66.3% | 0.378 | 197 | 62.5% |
| 13.It was possible to obtain an appointment on a convenient day or hour | 40 | 64.5% | 49 | 67.1% | 0.695 | 70 | 74.5% | 62 | 72.1% | 0.067 | 221 | 70.2% |
| 14.I can contact someone in the service by phone for help or advice in case of problem | 38 | 61.2% | 47 | 64.4% | 0.881 | 70 | 74.5% | 56 | 65.1% | 0.020 | 211 | 67.0% |
| 15.In an emergency I can get a quick appointment/consultation at this service | 19 | 30.6% | 25 | 34.2% | 0.177 | 60 | 63.8% | 36 | 41.9% | 0.001 | 140 | 44.4% |
| 16.I saw the physiotherapist or podiatrist at the appointed time | 42 | 67.7% | 62 | 84.9% | 0.111 | 74 | 78.7% | 73 | 84.9% | 0.952 | 251 | 79.7% |
| 17.The waiting time was acceptable | 45 | 72.5% | 64 | 87.7% | 0.088 | 80 | 85.1% | 71 | 82.6% | 0.494 | 260 | 82.5% |
*p based on Mann Whitney U test using 5-point Likert Scale; for ease of interpretation, the table only displays for each item the number of patients who indicated a positive response (i.e. Strongly Agree/Agree or Strongly Disagree/Disagree for negatively paraphrased items (R)) – all corresponding percentages relate to the entire subgroup at the top of the column i.e. interpreting no response to the specific item as a lack of a positive response