Table 3.

The three key themes and their underlying categories derived from the analysis

Themes	Categories
Diagnostic acceptability wavers on caregiver preference and assessment of need	Understand the purpose and importance of the tests
	Trust in care and treatment
	Severity of illness
	Preference for medicines instead of tests
Organisation of diagnostic services inadequately meets caregiver needs	Navigating the way around the hospital
	Long lines, waiting times and the need to return
	Limited transportation options
	Reports shown hospital staff other than the physician from initial visit
	Competing priorities and obligations
Direct and indirect costs of diagnostics impact affordability for caregivers	Cost of diagnostic tests
	Travel expenses
	Lost wages
	Combining providers to maximise care for limited resources