Table 3.

Provider programme characteristics and number of instances of positive and negative patient experience observations

	Provider A	Provider B	Provider C	Provider D
Features of provider programme
Activities	Interactive, visual	Education-based	Interactive	Patient-led
Materials	Worksheets, posters, activity cards, food models	Workbooks, use of PowerPoint	Workbooks, posters, activity cards	Workbooks, additional leaflets provided
Group size	Generally groups of 10–15 people	Generally groups > 15 people	Generally groups of 10–15 people	Generally groups < 10 people
Instances of positive patient experiences observeda
High engagement and satisfaction with the programme	17	13	19	10
Good group relationships (facilitators and peers)	21	8	15	7
Patient behaviour changes	5	2	2	8
Overall no. of positive experiences	43	23	36	25
Instances of negative patient experiences observeda
Scheduling and size of group sessions	14	3	16	8
Factors influencing disengagement / dissatisfaction in session	2	10	11	4
Venue	2	2	8	3
Overall no. of negative experiences	18	15	35	15

^aThe number of sessions observed for each provider are as follows: Provider A = 26 sessions; Provider B = 26 sessions; Provider C = 38 sessions; Provider D = 28 sessions