Table 3.
Prevalence of measures of service quality and effectiveness, by service type, location, and governance structure (%).
| Overall | Service Type | Location | Government | Aboriginal Community Controlled | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| General (n = 16) |
Women, Maternal & Child (n = 26) |
Other (n = 10) |
Perth (n = 30) |
Other (n = 23) |
No (n = 37) |
Yes (n = 16) |
No (n = 22) |
Yes (n = 31) |
||
| Objectives being met | 75 | 63 | 78 | 90 | 77 | 74 | 78 | 69 | 73 | 77 |
| Quality requires a great deal of improvements | 47 | 63 | 33 | 60 | 40 | 57 | 54 | 31 | 23 | 65 |
| Service is having a positive impact | 85 | 75 | 85 | 100 | 80 | 91 | 84 | 88 | 86 | 84 |
| People attending are generally happy and satisfied | 77 | 63 | 78 | 100 | 67 | 91 | 81 | 69 | 77 | 77 |
| I would recommend this service to my family and friends | 83 | 94 | 70 | 100 | 77 | 91 | 87 | 75 | 73 | 90 |
| People find it easy to get an appointment | 75 | 87 | 59 | 100 | 66 | 87 | 83 | 56 | 55 | 90 |
The numbers within the boxes are proportions of respondents that “Strongly agreed/agreed” to the statements shown. A total of 53 respondents answered the questions related to quality and effectiveness of the service. Colour shading is used for visualisation purposes to show differences in proportions within categories and was determined based on the spread of the data with each category (e.g., Service Type, Location, etc.) (Green—highest value; Yellow—median value; Red—lowest value).