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. 2020 Nov 13;4(1):484–488. doi: 10.1089/heq.2020.0077

Table 1.

Mother Baby Connections Patient Navigation Model: Primary Roles and Responsibilities

Role Responsibilities
Coordinate care Locate and discuss community resources
Coordinate referrals for external providers
Text messaging to improve communication
Provide relevant health care information at an eighth grade reading level
Coordinate administration of assessment measures every 4 weeks
Optimize treatment attendance Identify and minimize barriers
Provide information to enhance transportation to/from clinic
Empathy to normalize challenges of PMADs
Bring patient access problems to the team
Support treatment engagement Inquire about patients' experience
Validate decision-making and communication with team
Address small organizational tasks (e.g., reminders)
Encourage practice of learned coping strategies (e.g., deep breathing)
Promote question-asking and acquisition of health knowledge

PMADs, perinatal mood and anxiety disorders.