Table 4.

Patient Overall Experiences and Physician Experiences Rating and Sample Patient Comments.

Overall Experience	Physician Experience	Patient Comments
Excellent	Excellent	“I was able to get a doctor…Get medicine for my bronchitis…Even though my doctors office had no available appointments and not have to go to ER.” (Female, 65)
Excellent	Excellent	“Fast, excellent service. Short wait time for call. Live in rural area and walk-in clinics usually have 5-6 hour wait times.” (Female, 32)
Excellent	Excellent	“My physicians office was closed and I needed a medical consult without having to leave the house. I did not want to risk exposure to COVID-19.” (Female, 69)
Good	Good	“The physician I think appropriately treated my compliant, however I could not make eye contact and only saw the top of his forehead and the ceiling.” (Female, 58)
Good	Fair	“Still have to go to another doctor for medication and to get tested for COVID-19.” (Female, 26)
Poor	Fair	“While I understand that wait times are long, it was over 5 hours. There was nowhere to check wait times, not to cancel the call. I asked the doctor if she was able to order COVID-19 testing.” (Female, 47)
Poor	Poor	“Physician rushed me and did not provide clear guidance and direction.” (Female, 40)