Table 1.
Characteristics of Missed Appointments Made on the Internet
| Data Variables | Booked Population | No. of Missed Appointments (%) | ||
|---|---|---|---|---|
| No. (%) | Missed Appointments (%) | p-value | ||
| Gender | ||||
| Male | 15,340 (31.45) | 16.71 | p<0.001 | 2563 (34.73) |
| Female | 33,437 (68.55) | 14.4 | 4815 (65.26) | |
| Age group, years | ||||
| 0–19 | 10,252 (21.02) | 19.38 | p<0.001 | 1987 (26.93) |
| 20–29 | 9225 (18.91) | 15.23 | 1405 (19.04) | |
| 30–39 | 15,369 (31.51) | 14.52 | 2231 (30.24) | |
| 40–49 | 4534 (9.30) | 13.17 | 597 (8.09) | |
| 50–59 | 4133 (8.47) | 12.82 | 530 (7.18) | |
| 60–69 | 3828 (7.85) | 12.43 | 476 (6.45) | |
| 70–79 | 1048 (2.15) | 10.78 | 113 (1.53) | |
| ≥80 | 388 (0.80) | 10.05 | 39 (0.53) | |
| Interval days between scheduling and appointment date | ||||
| 0–3 | 26,676 (54.69) | 17.07 | p<0.001 | 4554 (61.72) |
| 4–6 | 9532 (19.54) | 16.11 | 1536 (20.82) | |
| 7–8 | 12,569 (25.77) | 10.25 | 1288 (17.46) | |
| Day of the week | ||||
| Monday | 8395 (17.21) | 14.50 | p<0.001 | 1217 (16.49) |
| Tuesday | 8109 (16.62) | 14.45 | 1172 (15.89) | |
| Wednesday | 7075 (14.50) | 14.95 | 1058 (14.34) | |
| Thursday | 6657 (13.65) | 16.22 | 1080 (14.64) | |
| Friday | 5870 (12.03) | 16.47 | 967 (13.11) | |
| Saturday | 5943 (12.18) | 15.60 | 927 (12.56) | |
| Sunday | 6728 (13.79) | 14.22 | 957 (12.97) | |
| Physician’s academic rank | ||||
| Assistant professor | 3172 (6.50) | 19.26 | p<0.001 | 611 (8.28) |
| Associate professor | 19,510 (40.00) | 14.61 | 2850 (38.63) | |
| Professor | 24,801 (50.85) | 14.96 | 3711 (50.30) | |
| Well-known professor | 1294 (2.65) | 15.92 | 206 (2.79) | |
| Appointment fee (yuan) | ||||
| <10 | 3172 (6.50) | 19.26 | p<0.001 | 611 (8.28) |
| 10–20 | 17,615 (36.11) | 14.99 | 2641 (35.80) | |
| 20–50 | 26,696 (54.73) | 14.68 | 3920 (53.13) | |
| >100 | 1294 (2.65) | 15.92 | 206 (2.79) | |
| Previous missed appointments | ||||
| 0 | 38,366 (78.66) | 12.41 | p<0.001 | 4761 (64.53) |
| 1 | 7177 (14.71) | 20.62 | 1480 (20.06) | |
| 2 | 1867 (3.83) | 29.03 | 542 (7.35) | |
| >3 | 1367 (2.80) | 43.53 | 595 (8.06) | |
| Clinical department | ||||
| Medicine | 20,877 (42.80) | 16.81 | p<0.001 | 3509 (47.56) |
| Surgery | 4706 (9.65) | 15.98 | 752 (10.19) | |
| Obstetrics | 8557 (17.54) | 8.86 | 758 (10.27) | |
| Traditional Chinese medical science | 5860 (12.01) | 14.06 | 824 (11.17) | |
| Ophthalmology | 1474 (3.02) | 17.03 | 251 (3.40) | |
| Psychology | 936 (1.92) | 11.11 | 104 (1.41) | |
| Pediatrics | 2909 (5.96) | 16.78 | 488 (6.61) | |
| Others | 3459 (7.09) | 20.00 | 682 (9.38) | |