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. Author manuscript; available in PMC: 2021 Nov 1.
Published in final edited form as: Am Psychol. 2020 Nov;75(8):1067–1079. doi: 10.1037/amp0000652

Table 1.

HCD principles linked to psychological theory

Design goals for psychosocial
innovations (Lyon & Koerner, 2016) based on HCD usability
principles (e.g., Nielsen, 1994)
Definitions Roots in psychological
theory
Learnability Users can rapidly build understanding of, or facility in, intervention use. Cognitive load theory (Sweller, 1988); working memory (Baddeley, 1992)
Memorability Users can easily remember and apply intervention components (without many added supports). Cognitive complexity theory (Kieras & Polson, 1985); cognitive load theory (Sweller, 1988)
Efficiency Minimal time, effort, and cost are required for intervention use and problem resolution. Activity theory (Kuutti, 1995); task representation theory (Card, Moran, & Newell, 1980; Card et al., 1983)
Low cognitive load Minimal thinking is required to complete intervention tasks (e.g., tasks are simple / involve few steps). Cognitive load theory (Sweller, 1988)
Error reduction Users can prevent or rapidly recover from misapplications of intervention components. Error detection and compensation (Gehring, Goss, Coles, Meyer, & Donchin, 1993)
Satisfaction Intervention is viewed as acceptable and valuable, especially compared to alternate products in the health marketplace. Theory of reasoned action (Fishbein & Ajzen, 1975)
Capitalizing on context Intervention incorporates/addresses the static properties of the destination context that limit intervention use. Ecological psychology (Barker, 1968); sociocultural theory of cognitive development (Vygotsky, 1978)