Table 1.
HCD principles linked to psychological theory
| Design goals for psychosocial innovations (Lyon & Koerner, 2016) based on HCD usability principles (e.g., Nielsen, 1994) |
Definitions | Roots in psychological theory |
|---|---|---|
| Learnability | Users can rapidly build understanding of, or facility in, intervention use. | Cognitive load theory (Sweller, 1988); working memory (Baddeley, 1992) |
| Memorability | Users can easily remember and apply intervention components (without many added supports). | Cognitive complexity theory (Kieras & Polson, 1985); cognitive load theory (Sweller, 1988) |
| Efficiency | Minimal time, effort, and cost are required for intervention use and problem resolution. | Activity theory (Kuutti, 1995); task representation theory (Card, Moran, & Newell, 1980; Card et al., 1983) |
| Low cognitive load | Minimal thinking is required to complete intervention tasks (e.g., tasks are simple / involve few steps). | Cognitive load theory (Sweller, 1988) |
| Error reduction | Users can prevent or rapidly recover from misapplications of intervention components. | Error detection and compensation (Gehring, Goss, Coles, Meyer, & Donchin, 1993) |
| Satisfaction | Intervention is viewed as acceptable and valuable, especially compared to alternate products in the health marketplace. | Theory of reasoned action (Fishbein & Ajzen, 1975) |
| Capitalizing on context | Intervention incorporates/addresses the static properties of the destination context that limit intervention use. | Ecological psychology (Barker, 1968); sociocultural theory of cognitive development (Vygotsky, 1978) |