Table 4.

CMO configuration for Service Collaboration.

Characteristic Of Programme	Context	Mechanism	Outcome
Service collaboration	Health system characteristics: – Siloed health system – Resistant to cross-service collaboration – Lack of clarity about sharing of client information Systemic barriers: – Socio-economic determinants of health – historical perceptions of health services – Poor health literacy – Geographical isolation from services Programme characteristics: – Complexity of HHAN programme making it difficult to explain to other services Client characteristics: – Vulnerability	Shared provider decision-making	Recognition of established referral pathways Recognition of benefits of integrated care Motivation to collaborate Identification of collaboration opportunities Informal and formal communication Breakdown of silos Collaboration between services Recognition by service partners Utilising appropriate services Acknowledgement and acceptance of HHAN Foundations for integration