Table 7.
Co-designed strategies and number of solutions.
| Strategies | Number of solutions | |||
|---|---|---|---|---|
| Site 1 | Site 2 | Site 3 | ||
| 1 | Provide training or encourage use of technologies | 7 | 4 | 5 |
| Examples of solutions: | ||||
| • Advertise or provide access to technology training programs | ||||
| • Provide a “digital navigator” to interact with clients in the waiting room to provide information or assist in using digital devices | ||||
| • Support clients to choose appropriate digital device(s) | ||||
| 2 | Provide access to reliable and trustworthy eHealth resources | 3 | 3 | 5 |
| Examples of solutions: | ||||
| • Give clients specific links to navigate to appropriate websites •Sharing of consumer-focused eHealth resources between partner organizations | ||||
| • Establish a way that the clinic's recommended digital services and apps can be easily downloaded by clients to their own devices | ||||
| 3 | Support clients with concerns on privacy and security of eHealth systems | 3 | 5 | 3 |
| Examples of solutions: | ||||
| • Educate clients on how eHealth services are provided with security and privacy considerations | ||||
| • Advocate government to take responsibility in ensuring the safety and security of electronic health records | ||||
| • Provide a health summary in physical form if client decides not to use electronic health records | ||||
| 4 | Provide technologies and eHealth systems that meet different needs | – | 3 | 1 |
| Examples of solutions: | ||||
| • Involve users when developing websites or digital technologies to match their needs and skills | ||||
| • Advocate government to ensure electronic health records are up to date | ||||
| • Ensure organization information technology systems are working smoothly to work with clients efficiently | ||||
| 5 | Ensure effective communication to meet individual needs | 4 | 8 | 2 |
| Examples of solutions: | ||||
| • Provide health information in multiple formats such as prints, audio, video, diagrams, large print or appropriate languages | ||||
| • Encourage clinicians to use plain language and write down information and instructions for clients | ||||
| • Support practitioners with access to culturally appropriate resources | ||||
| 6 | Harness family and social support | 4 | 9 | 1 |
| Examples of solutions: | ||||
| • Encourage volunteers, friends or family members to provide regular practice in using technologies through one-on-one coaching or mentoring | ||||
| • Encourage and support family members to manage health for the elderly | ||||
| • Provide a space and opportunities for social networking among clients to share good health information | ||||
| 7 | Motivate clients to actively engage with own health | 6 | 3 | 6 |
| Examples of solutions: | ||||
| • Educate clients about their health conditions, assist them to set up personal goals and link their interest to health-promoting activities | ||||
| • Connect clients' interest to technologies and provide positive experiences such as using iPad to demonstrate exercise or provide feedback during consultations | ||||
| • Provide access to community educators or nurses to promote understanding of own health condition | ||||
| 8 | Use a tailored and multi-disciplinary approach to health care | 2 | 2 | 5 |
| Examples of solutions: | ||||
| • Refer clients to key services, e.g., mental health, exercise, etc. | ||||
| • Support clinicians with better access to medical history of clients (with clients' consent) to facilitate a team-approach to health care | ||||
| • Provide a comprehensive multi-disciplinary “one-stop-shop” in one session with content that really helps clients | ||||
| 9 | Build capacity for evidence-based practice | 1 | 2 | 1 |
| Examples of solutions: | ||||
| • Ensure health professionals have a genuine understanding of available health education courses | ||||
| • Provide clinicians with ongoing professional development on eHealth | ||||
| • Explore best practice and health evidence and support clinicians with ongoing professional development | ||||
| 10 | Provide access to conventional and digital health services | 2 | 4 | 3 |
| Examples of solutions: | ||||
| • Connect with clients using appropriately tailored communication platform | ||||
| • Provide clients with summaries of medical history and/or medication in printed formats | ||||
| • Keep in mind that there are people who are “out of the web” in strategic planning | ||||