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letter
. 2020 May 2;9(10):419–422. doi: 10.34172/ijhpm.2020.66

Table. Sources of Waste and Opportunities for Reform .

Berwick and Hackbarth’s Definition 2 Domain Components 3 Current Events Advices for Reform
Failures of care delivery
‘Poor execution or lack of widespread adoption of known best care processes.’
Patient safety
Preventive care
Practice- and delivery system-based inefficiency
Cost-effectiveness of public health made clear
Postponing elective high value care
E-health widely adopted
Scalability of acute care functions
Acute care out crowds other delivery functions
Strengthen international governance and the monitoring and detecting functions of diseases
Prioritizing high value care
Make current e-health levels the new normal
Rigorous real world effectiveness evaluations
Create spare capacities necessary supplies and (human) capital
Redirecting the delivery system towards separate workstreams
Failures of care Coordination
‘Patients fall through the slats in fragmented care.’
Reduce unnecessary hospitalizations
Coordination super utilizers/complex patients
Seamless transitions of care
Integrated data systems
Coordination of acute care centralized
Higher COVID-19 mortality
Quick transmissions between care levers
Timely available data of key importance
Align governance with specific subsystems
Design structures around co-morbidity as the new normal
Create central integrated data system
Create central integrated data system
Overtreatment or low-value care
‘Subjecting patients to care that, according to sound science and the patient’s own preferences, cannot possibly help them.’
Low-value care
Overdiagnosis
Overprescribing
Overuse in end of life care
Low-value care comes to a hold
Large scale data show treatment differentials as a result of the COVID shock
Top-down approach to prevent a V-shape recurrence of low value care
Measurement of watchful waiting situation that has arisen
Stricter purchasing according to type of care
Lower reimbursement elective/chronic care
Administrative complexity
‘Government, accreditation agencies, payers, and others create inefficient or misguided rules.’
Inefficient or misguided rules
Billing and coding
Immediate needs prevail regulations Put a (pseudo)price on administrative complexities by payers
Pricing failures
‘Prices migrate far from those expected in well-functioning markets.’
Absence of effective transparency and competitive markets Inherent cross-subsidies towards acute care become visible Ending cross subsidies
Fraud and abuse
‘The waste that comes as fraudsters issue fake bills and run scams.’
Costs of fraud and abuse The need for essential goods (ventilators, masks) leads to extreme pricing Coordinate purchasing of vital goods on the global market

Abbreviation: COVID-19, coronavirus disease 2019.