Table 2.

Unstandardized Factor Loadings and Item Descriptions of Contributory Factors (Questions 1–13) (N=334)^*

	Factor 1	Factor 2	Factor 3	Mean	Standard Deviation
Contributory Factors
Communication and Health care Personnel Behavior
13. Health care personnel did not seem concerned about the patient	0.78	0.15	0.14	1.62	1.32
2. Health care personnel did not listen to patient or family	0.72	0.10	0.17	1.82	1.33
12. Health care personnel did not seem familiar with the patient’s case	0.60	0.25	0.19	1.16	1.31
11. Health care personnel did not communicate important information to patient	0.56	0.11	0.20	1.67	1.36
Health care Personnel Fatigue
9.Health care personnel seemed overtired or fatigued	0.09	0.83	0.19	0.57	1.03
10.Health care personnel seemed overworked, rushed, or behind schedule	0.27	0.68	0.15	0.95	1.23
Health care Personnel Response
4. Nurse did not respond quickly to the call button	0.19	0.18	0.78	0.57	1.00
5. Doctor was slow to arrive	0.39	0.22	0.52	0.72	1.15

^*Items appear in order of importance. Factor loadings are unstandardized. Factor loadings in boldface type represent the factor onto which the item loaded the strongest (Factor 1 = Communication and Health Care Personnel [HCP] Behavior; Factor 2 = HCP Fatigue; Factor 3 = Timeliness of HCP Response). Rotated factor with loadings < 0.4 were considered unimportant and removed, while factor loadings > 0.50 were used as a first step for grouping. Grouped factors were listed in order of how much variation they explain.