Table 3.

Phone interview guide.

• In the Outpatient Centers:   ◦ Face-to-face assistance/telephone contact.   ◦ Dispensing methadone and performing urine controls.   ◦ Initiation of new treatments with opiate agonists (methadone, buprenorphine/naloxone).   ◦ Coordination with Primary Care units.   ◦ Implementation of new programs adapted to the circumstances of the alarm state.   ◦ Information from professionals on the impact on patients of the alarm state: relapses, compliance with the pharmacological treatments, psychopathology's evolution if there is, beginning or increase in the alcohol consumption, benzodiazepines or other substances, changes in the “market” of drugs in their city.   ◦ Patients and Professionals Affected by Covid-19 Infection.   ◦ Degree of satisfaction expressed by users with the attention received. • In the Residential Facilities/Nursing homes:   ◦ The continuity or not of the center's functioning.   ◦ Changes in the operating rules.   ◦ Execution or not of new admissions.   ◦ Registration of the discharges: scheduled, voluntary, forced.   ◦ Patients and Professionals Affected by Covid-19 Infection.   ◦ Degree of satisfaction expressed by users with the attention received.